Monday Apr 21, 2025
12:00 PM - 1:00 PM EDT
April 21, 2025, 12:00pm EDT
Online Event
$0.00
Barry Black, Education Director
Mid-Florida SCORE
352-399-0050
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Ready to take your business to the next level? Learn the essentials of scalable growth by mastering your customer journey, from brand awareness to customer retention. This webinar focuses on optimizing each stage of your sales funnel, automating key processes, and tracking KPIs to ensure sustained growth.
This webinar will give participants tools to drive sustainable growth through a well-defined customer journey, measurable KPIs, and process automation.
Learning Outcomes:
Understand the key stages in a scalable customer journey: Awareness, Lead Nurturing, Conversion, Service Delivery, Retention, and Offboarding.
Identify and implement the right KPIs at each stage to drive better decision-making.
Utilize automation tools to streamline processes, reduce costs, and improve customer experience.
Printed courtesy of www.mountdora.com/ – Contact the Mount Dora Area Chamber of Commerce for more information.
341 Alexander St., Mount Dora, FL 32757 – (352) 383-2165 – admin@mountdora.com