Part Time - Visitor Center Specialist

Role: Visitor Center Specialist
Regular Hours: Part-Time, Wednesday and Friday 11am-3pm, Saturday 10am-4pm
Additional Hours: Thursdays 1pm-5pm, as needed

The visitor center specialist will greet guests, provide information about local tours and events, distribute brochures/maps, answer questions, maintain the cleanliness of the center, restock racks and kiosks, update and print visitor center information, collect visitor data, and sell merchandise; all while ensuring a positive visitor experience.

Key Responsibilities:
Customer Service: Welcome visitors in person or on the phone, providing friendly and helpful information, address inquiries and concerns.
Information: Share knowledge about local landmarks, restaurants, shops, activities, tours, events, transportation options, and area history.
Brochure Distribution: Maintain a stock of brochures, maps, and other informational materials inside the visitor center and outside in the kiosks. Distribute to visitors as needed.
Facility Upkeep: Keep the visitor center clean and organized, including tidying displays, restocking brochures, vacuuming and managing trash.
Data Collection: Track visitor information on daily logs, enter data daily on a google sheet.
Sales Support: Sell products (e.g. t-shirts, commemorative bricks) within the visitor center.
Community Engagement: Build relationships with city liaisons and local businesses to provide accurate information and promote area attractions and events.
Administrative Tasks: Manage brochure/map inventory, update and print visitor information, fulfill visitor mail requests, visitor tracking and mail data entry, make calls to members as needed.
 
Skills Required:

• Knowledge of and passion for Mount Dora and surrounding areas
• Customer service oriented with clear, written and verbal communication skills
• Flexible team player with the ability to multi-task
• Friendly and positive attitude
• Knowledge of Word, Excel, and other Microsoft Office products
• Knowledge of Google Docs, Spreadsheets and Drive